We send out a customer survey form to all guests that join us on board. This form aims to understand how we can improve our cruise experience for future guests. Our customer service team regularly follows up with guests that report a sub-optimal experience to better understand their concerns.
While we feature positive reviews on our website, all feedback is appreciated and taken into consideration when developing our products & training staff.
"The cruise was fantastic. Everything was great. I have to commend your staff. They are so professional and helpful. I would definitely recommend this cruise."
"What a brilliant expert once again. We have been on your NYE cruise for several years and it has always been a delight. Juliana and her team were wonder once again an made the atmosphere great fun. The professionalism of Juliana and her crew is always a highlight and we would like to personally thank Juliana for being so welcoming and attentive. We look forward to booking the NYE cruise again for NYE 2024. Thank you very much again to everyone at Australian Cruise Group."
"Absolutely magnificent, thank you."
"Coming from Canada, the Sydney NYE celebration and fireworks was part of our bucket list. Being able to do this and celebrate my wife's birthday on this cruise was the best experience! The Majestic is a beautiful ship, the food was very good, the onboard entertainment was terrific, and the crew were courteous and professional. I could not be happier with this experience. It will be remembered for a very long time and bring a smile to our faces."
"We enjoyed the NYE cruise experience for the first time. The food was very tasty and plenty enough. Very good selection of vines. The staff was well organized and helpful."
"I would to thank you Oscar, our waiter, who was very caring and attentive to our table. He is a star. Thank you Oscar and happy new year to you."
"Thank you. Lovely evening and night. Happy New Year."
"Thank you for great experience! Every staff was very kind and their service were amazing! The foods are delicious! And the position we could see the fireworks was perfect! The best view! I had a great time! And I was happy because there were some Japanese crews and we could enjoy conversation! I want to come back someday! Thank you!"
"It was a great and amazing way to bring in the new year. Thank you."
Every year, Sydney Harbour is abuzz with colourful fireworks and events that draws people from the city and around the globe to ring in the New Year in style. The vibrant atmosphere and the infectious energy of the crowds adds to the festive spirit. Sydney NYE fireworks displays are a bucket-list experience, best viewed from an ideal vantage point. What fits the bill are our top-rated New Year’s Eve cruises. And over the years we have been offering the best NYE cruises that include an amazing ‘wine, dine and sightsee’ experience on the waters.
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