(All communication with the company must be made in writing to help@australiancruisegroup.com.au)
Please see our full terms of service on this link: https://www.australiancruisegroup.com.au/terms-conditions The terms and services supersede all other information provided, either on a website or by any of our staff members.
We send out a customer survey form to all guests that join us on board. This form aims to understand how we can improve our cruise experience for future guests. Our customer service team regularly follows up with guests that report a sub-optimal experience to better understand their concerns.
While we feature positive reviews on our website, all feedback is appreciated and taken into consideration when developing our products & training staff.
"Thank you for a wonderful experience."
"Absolutely brilliant !"
"The show was exceptional. We have just been on two cruise ships (Royal Carribean & Holland America) and this show was by far our favourite. The performers were obviously enjoying entertaining us and both the singing and dancing routines exceeded anything we had seen in our previous 4 weeks of cruising on world class cruise ships. Thankyou for a wonderful experience."
"Absolutely the best day /night ! Food was amazing and the entertainment was awesome will definitely go again."
"The show was amazing. Leanne has an amazing voice and the dancers were fantastic."
"The food was much better than I expected for a boat trip. When I booked i made a mistake and it was quickly and easily amended for me."
"This is by far the best cruise experience we have had. Thank you for the superb entertainment! :)"
"We had a great night. The show was fabulous. It was a beautiful boat. Thank you. Our family had a lovely night out."
"My daughter and I were holidaying from Adelaide for my birthday weekend and thought this was perfect way of celebrating and making a lovely evening of it. We weren’t disappointed. The staff, the entertainers, the food, the experience and the show was beautiful. We had a great seat upstairs mid centre so we could see perfectly but still have a quiet space. Stepping out on the deck and seeing the Sydney harbour in the evening was beautiful. It was a perfect magical experience."
"Great entertainment and singer. Food above average for a bulk service."
"The show was amazing. Great performance."
"Thank you great night ...will def recommend."
"My family and I loved the experience the food was delicious, staff was fantastic, friendly and polite and we really enjoyed the entertainment they kept us entertain welcome to all, will be recommending the cruise ro family and friends coming to Sydney, thank you all for a fantastic experience."
"This time we join the ShowBoat is for my birthday celebration, my husband and I very enjoyed the 3 hours night with beautiful shows and wonderful service, we really enjoy, we ever started to join the nice ShowBoat since about 4 years ago, we love this very much, we been the Paris’ one, this one is more lovely, we highly recommended this ShowBoat, we had been with ShowBoat since 3 to 4 years ago, and still coming often."
"Loved the show, very entertaining."
"Loved it and I will recommend to familiea and frieds. Definitely I will come back and do it again in the future. Great Show!!"
"Meals and drink service from GC was excellent. She took pains to ensure that my allergic challenges are fully taken care and she confidently communicated it too. That made the overall experience a notch higher."
"An excellent evening with wonderful entertainment and good food. Enjoyed the amazing views from the boat. Thank you !"
"Overall very happy with our dinner cruise. Great experience and amazing views."
"It was definitely amazing . Highly recommended."
"We all had a Fantastic experience cruising the harbour with the Sydney Showboat. It more than met our expectations from the greeting which was so friendly, to the food & lastly the show. Our group was a mix of adults & children & everyone had a ball."
"I enjoyed every minute of the experience. The cruise was Worth every penny."
"Had a great time. The entertainment was excellent. Looking forward to doing it again."
"Wait staff was exceptional, show was fantastic, would’ve liked to have seen more cabaret and less contemporary dance. But all in all a great night And the food was a fantastic compliments to the chef."
"Amazing."
"Cruise, food and staff were fantastic."
"Such a fun night. Thoroughly enjoyed ourselves. Good staff, quality food, great show."
"Amazing! Great value for money, will definitely recommend. Food was delicious, with awesome service and great entertainment. Thanks to the whole team!"
"Fantastic cabaret. A great evening certainly will recommend and revisit thank you to all staff."
"We enjoyed our date night."
"We were just strolling along Darling Harbour and saw the Show oat, booked on the spot- a great start to our holiday."
"Food was excellent. Really enjoyed the evening."
"Overall a great experience the food for most part was amazing we felt that the main course was a little lacking but the appetisers and entrees were amazing. The staff were amazing and so was the entertainment!!! Would definitely recommend this to everyone."
"Absolutely fabulous experience from being greeted on board by such beautiful happy and welcoming crew !!! The show was much better than our expectations and we loved our delicious meal!!!"
"Great night, great food, great show. Will definitely do it again. Thank you."
"We had a fantastic time. Well worth it."
"Fantastic night will definitely recommend it to friends."
"Absolutely amazing experience. More than value for money. The show was too good. The staff was polite willing prompt and cheerful."
"The food and drinks were exceptional! My mouth still waters thinking about the chicken main you served! The show was wonderful, especially the couples dance. The cruise staff were friendly, professional and efficient. Every time I thought about food or drink, staff were bringing something to my table, as if they could read my mind. I would 100% recommend others to experience a night out on your Show Boat Cruise! So many fun memories!"
"Show performance was truly a great experience and exceeded expectations :-)"
"Fantastic show, well looked after the hole trip, we loved it."
"We loved this cruise and have recommended it to friends living in or visiting sydney."
"At first I was disappointed to be on the Showboat, as I had booked for a romantic dinner cruise, & was transferred. WOW what a great night it turned out to be. We had an absolute ball. The staff were incredibly friendly, & not in a fake way, the food was excellent, & although I'd normally prefer a Pink Floyd concert, the dancers & singer were amazing. All in all, one of the best nights we've had, & a massive thankyou to every one involved. I would definitely recommend this for a great night out."
"We were actually booked on another cruise but that got cancelled and we had the option to rebook with you. Exceptional show and pleased we went. Food was great."
"We had a great time and will definitely be doing it again."
"Excellent cruise with great dinner. Broadway-quality show and outstanding views of the Sydney skyline. Thanks for a wonderful experience."
"Once again awesome night . Thanks Sydney show boat."
"This is my 2nd visit to Sydney Showboats. I always enjoy watching the dance show and the food was excellent too. The staff were friendly and I will come back again for my next visit to Sydney."
"We came over from NZ and there is nothing like this there. I have taken the showboat cruise before and loved it this time my daughter came too - the show is amazing and the food awesome- I will absolutely do it again."
"It's amazing."
"Very good night overall. Food was good and entertainment was excellent. Service also good."
"We chose it because it offered more than just a harbour cruise. It was something different to the others."
"Thank you for the lovely cruise experience. We will be back."
"This is the 3rd time we have done the Showboat cruise, loved it again."
"We had such a good night, we are planning on doing it again with family and friends. It was an excellent way to celebrate our anniversary."
"Amazing experience!! We loved everything about the dinner cruise, from the friendly wait staff to the showtime performances! Great and memorable dinner cruise with great sites and scenery to enjoy, very tasty dinner menu, and very talented dancers and singers. We will recommend to all who plan to take a holiday in Sydney. Thank you for a lovely time."
"Great night."
"It was a wonderful dinner and cruise."
"This was the best experience in Sydney! The food was great. The show was phenomenal and fabulous!"
"The cruise was selected as it had on board entertainment and a drinks package so the total price was known and paid for up front. The quality of the food exceeded my expectations and the entertainment was was most enjoyable."
"It was absolutely perfect for celebrating our honeymoon. We had such an amazing time; the food was fabulous and the entertainment was amazing. I don’t know how the dancers were able to keep up right when it was a bit choppy. Overall the best experience we have had in Sydney so far. Great value for money, excellent service and the views; Devine."
"Loved it."
"I was very impressed by the beautiful food & the entertainment was sensational."
"The cabaret was fantastic!"
"We absolutely loved the showboat cruise!! It massively exceeded our expectations!! The food was delicious, the service was great and we were blown away by the show! Amazing performance!"
"I attended the cruise with my daughter as she had just turned 16. We drove from the Gold Coast to Sydney to clock up some hours for her learners permit. We’re staying in Sydney for a week and this was our first night. We couldn’t have asked for a better experience. The show was amazing, the harbour was superb and food staff were so impressive. Thanks for a great experience for our special time together."
"Excellent - better than I imagined."
"My partner and I enjoyed the cruise. Kudos to the entire team."
"We sat at table 20 right by the stage tonight for my partners birthday and had an absolutely wonderful time, our waitress was so attentive and lovely, always making sure we had our beverages ready, food done timely. The crew were very professional and warm, and the performers were unbelievable in how talented and entertaining they were. Extremely happy with our night, would definitely book again!"