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Please see our full terms of service on this link: https://www.australiancruisegroup.com.au/terms-conditions The terms and services supersede all other information provided, either on a website or by any of our staff members.
General Information
We send out a customer survey form to all guests that join us on board. This form aims to understand how we can improve our cruise experience for future guests. Our customer service team regularly follows up with guests that report a sub-optimal experience to better understand their concerns.
While we feature positive reviews on our website, all feedback is appreciated and taken into consideration when developing our products & training staff.
"I can’t say thank you enough for such a wonderful night and dinner. Andrea and li served us amazingly . Everything was absolutely perfect. Just a suggestion may be an option for kids meal like a burger or fish and chips that can be added to the booking."
"Young-Min was our waiter for the evening. He was attentive and polite and took extra care to ensure we had a great time on board and everything we needed. The cruise was for my mums birthday, her first time in Sydney and a candle and happy birthday song was organised for dessert. We thoroughly enjoyed the cruise and would like to provide a special shout out to Young-Min for their service."
"3rd time booking a group on your vivid dinner cruise - each year the cruise offerings get better! this time you outshone vivid lights. Loved the meal, and appreciated your consideration for 2 in my group with special requests - especially when you dont really accommodate special menu choices - thank you."
"My partner and I had a very pleasant experience. The cruise manager was wonderful, wait staff spectacular and the food was devine, compliments to the chef."
"Staff are attentive and spoil guests, amazing food, kudos to the chef, dishes were superb."
"Thoroughly enjoyable cruise with the added bonus of the fireworks and VIVID lights."
"The Clearview Glass Boat Signature Dinner Cruise was a great way to enjoy time with family and enjoy beautiful Sydney harbour during vivid. We were lucky to enjoy a beautiful clear night with no rain. Kim's service on the night was outstanding. He was very friendly and took care of all of our requests."