We send out a customer survey form to all guests that join us on board. This form aims to understand how we can improve our cruise experience for future guests. Our customer service team regularly follows up with guests that report a sub-optimal experience to better understand their concerns.
While we feature positive reviews on our website, all feedback is appreciated and taken into consideration when developing our products & training staff.
"Thank you for having us onboard. We had a wonderful time celebrating my daughters 21st. The experience was incredible. I cant wait to book our next dinner cruise. All the staff were so lovely. I hope to see you again in the not too distant future. Warm Regards Ladene Forbes."
"We absolutely loved our Dinner Cruise! The food was so good and delicious, the staff were super friendly and helpful. Was such a beautiful night and would definitely book again whenever we get back to Sydney! Thank you for such a memorable experience!"
"The overall experience was really lovely & the fact that you are keen to hear from the customer at the end of the cruise & like this via online surveyis really appreciated!I will definitely visit again & would highly recommend this experience. thank you."
"We were celebrating our anniversary and this was a perfect “date”night. The staff were very attentive and helpful and the 2 hours was a good amount of time. We were given a complimentary glass of sparkling wine which was lovely. The boat was beautiful and very comfortable. Would definitely recommend it."
"Really enjoyed it crew on board excellent and helpful. Took time to point out sights on the observation deck.Service from Amy was excellent."
"Overall it was a good experience."
"THE BEST EXPERIENCE EVER!!!!!! Really happy and really amazing with the show the food and the hospitality.... Thumb up..."
"Good expérience Beau spectacle Menu très bon. Parfait !!"
"We would like to commend our waitress Nuaia for her excellent service Also the quality of the dancing was great."
As the sun goes down on Sydney, the bustling harbour sheds its cocoon to bring out its dazzling beauty. A luxury dinner cruise on Sydney Harbour is just what you need to unwind yourself and enjoy the gorgeous view of the illuminated city skyline.
Read MoreIf Vivid Sydney 2024 marks your official initiation into this extraordinary annual festival, and you're wondering how to navigate it all, fret not. We've got you covered! In this blog, we will brief you about everything you need to know about Vivid Sydney before you experience it yourself. Come o...
The holiday season is a time of joy, gratitude, and giving. As the festive spirit begins to spread its magic, it's the perfect opportunity for firms in Sydney to show their employees how much they value their hard work and dedication.
Are you a nature lover, a foodie, or a history buff? Whatever your interest, Sydney has it all. It is a bustling metropolis that offers an endless array of must-do activities. From iconic landmarks to hidden gems, the ‘Harbour City’ never disappoints. Immerse yourself in the sparkling waters of B...