We send out a customer survey form to all guests that join us on board. This form aims to understand how we can improve our cruise experience for future guests. Our customer service team regularly follows up with guests that report a sub-optimal experience to better understand their concerns.
While we feature positive reviews on our website, all feedback is appreciated and taken into consideration when developing our products & training staff.
"Great cruise with great attentative service, worth doing, highly recommend"
"Donovan who was serving us was absolutely amazing. The team as a whole were lovely and helpful but he went above and beyond."
"The overall experience was fantastic would do the cruise again in the near future"
"We were celebrating our anniversary and this was a perfect “date”night. The staff were very attentive and helpful and the 2 hours was a good amount of time. We were given a complimentary glass of sparkling wine which was lovely. The boat was beautiful and very comfortable. Would definitely recommend it."
"Really enjoyed it crew on board excellent and helpful. Took time to point out sights on the observation deck.Service from Amy was excellent."
"Overall it was a good experience."
"Great show. Great experience. 9.5/10. No one's perfect!"
"Excellent… night for my bday thanks."
"The crew were awesome and very accommodating as soon as we walked in. The performers were outstanding and would highly recommend people visit to experience such an amazing night."
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