We send out a customer survey form to all guests that join us on board. This form aims to understand how we can improve our cruise experience for future guests. Our customer service team regularly follows up with guests that report a sub-optimal experience to better understand their concerns.
While we feature positive reviews on our website, all feedback is appreciated and taken into consideration when developing our products & training staff.
"Tom our Waiter was extremely helpful and a lovely person. You are very lucky to have him working for you. He made the experience well worth it and he went above and beyond for us! We will be back!!"
"Highly recommended, cool and relax fine dining. Free to take photos anytime anywhere in the boat."
"It was our honeymoon and we were astounded by the beautiful experience you guys provided for us! Thank you for making it memorable for us!!"
"I was very pleased with the service well done it was very spacious Where my group were all comfortable to move around. I love it and will sure would go again on this cruise in the future."
"It was a very enjoyable night! It was truly an amazing experience!! Highly recommended!!!"
"We were celebrating our anniversary and this was a perfect “date”night. The staff were very attentive and helpful and the 2 hours was a good amount of time. We were given a complimentary glass of sparkling wine which was lovely. The boat was beautiful and very comfortable. Would definitely recommend it."
"It was my dream to enjoy sydney showboat with my family when they were visiting Sydney. Show excellent. Food and service really great."
"My wife and i were particularly impressed by the food menu - superb menu and excellent food quality."
"Have recommended on Facebook post. Fabulous show, gorgeous boat, great cruise location, length etc. Brilliant show. Wonderful food. Staff attentive and great. We were served by Donovan who was welcoming, helpful and professionally caring and attentive. Dessert could be improved- visually lovely but lacking flavour."
As the sun goes down on Sydney, the bustling harbour sheds its cocoon to bring out its dazzling beauty. A luxury dinner cruise on Sydney Harbour is just what you need to unwind yourself and enjoy the gorgeous view of the illuminated city skyline.
Read MoreIf Vivid Sydney 2024 marks your official initiation into this extraordinary annual festival, and you're wondering how to navigate it all, fret not. We've got you covered! In this blog, we will brief you about everything you need to know about Vivid Sydney before you experience it yourself. Come o...
The holiday season is a time of joy, gratitude, and giving. As the festive spirit begins to spread its magic, it's the perfect opportunity for firms in Sydney to show their employees how much they value their hard work and dedication.
Are you a nature lover, a foodie, or a history buff? Whatever your interest, Sydney has it all. It is a bustling metropolis that offers an endless array of must-do activities. From iconic landmarks to hidden gems, the ‘Harbour City’ never disappoints. Immerse yourself in the sparkling waters of B...