We send out a customer survey form to all guests that join us on board. This form aims to understand how we can improve our cruise experience for future guests. Our customer service team regularly follows up with guests that report a sub-optimal experience to better understand their concerns.
While we feature positive reviews on our website, all feedback is appreciated and taken into consideration when developing our products & training staff.
"It’s an amazing night. We really enjoyed."
"Our waitress by the name of Giada was absolutely fantastic, it was her third shift and she did extremely well even suggesting which bottle of wine to purchase, she was very pleasant and gave me and my fiancee some very great tips for our stay in Sydney ( as we are from Melbourne ). Overall we had an amazing experience, the performing dancers and singer were so talented, will highly recommend this to my friends."
"Staff and boat views were lovely. Definitely worth every buck."
"We were celebrating our anniversary and this was a perfect “date”night. The staff were very attentive and helpful and the 2 hours was a good amount of time. We were given a complimentary glass of sparkling wine which was lovely. The boat was beautiful and very comfortable. Would definitely recommend it."
"Really enjoyed it crew on board excellent and helpful. Took time to point out sights on the observation deck.Service from Amy was excellent."
"Overall it was a good experience."
"It’s the second time now I’ve been on one of your cruises, and I cannot fault anything. The wait staff were excellent, the meals were divine, the entertainment was so incredible, and the entire experience was so amazing. I will be bringing every single family member to see this cruise."
"Excellent service."
"We chose this cruise because of the combination of dining, sea views, and the cabaret show! The show was wonderful, especially the talented and beautiful singer (Natasha)! Being European, the only thing missing was a nice cup of coffee, which would have made my experience perfect! Also, you might want to consider replacing the audio equipment (speakers) to improve the sound. Overall, we had a very special and wonderful night celebrating our 17th Wedding Anniversary!!"
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