(All communication with the company must be made in writing to help@australiancruisegroup.com.au)
Please see our full terms of service on this link: https://www.australiancruisegroup.com.au/terms-conditions The terms and services supersede all other information provided, either on a website or by any of our staff members.
We send out a customer survey form to all guests that join us on board. This form aims to understand how we can improve our cruise experience for future guests. Our customer service team regularly follows up with guests that report a sub-optimal experience to better understand their concerns.
While we feature positive reviews on our website, all feedback is appreciated and taken into consideration when developing our products & training staff.
"An excellent evening with friendly & professional staff & a fabulous meal! Well done! Highly recommended."
"Lovely cruise for viewing Vivid! Even in the rain. Food was delicious, Service was fantastic,"
"Amy was a fantastic and attentive server! Multiple times during the short cruise she anticipated my needs and already had something (a new dish, a bottle refill) in hand as soon as I glanced up to checku for it. Amy, and other staff were extremely considerate and polite when me and two other guests lingered over dinner, still wrapping up our conversation after the boat had docked. She also handled rude patrons with grace and took specific menu requests in stride. Absolutely fantastic service!"
"Staff very friendly & effieient. Meal was amazing. Great value for money."
"We thoroughly enjoyed our experience, so glad we did it."
"Very friendly staff, we had a very good time, we spent a pleasant evening."
"Your staff was incredible! They made the cruise so enjoyable. It was lovely to step on the boat and already have bottles of wine and our appetizers at the table. It set the right tone and made the whole evening smooth."
"Amazing staff ! They are all very lovely made the night even better. Main course could have some Asian variation in it :)"
"Will definitely do it again."
"Booked by our son as a birthday gift to coincide with our holiday. Had a lovely time thank you."