We send out a customer survey form to all guests that join us on board. This form aims to understand how we can improve our cruise experience for future guests. Our customer service team regularly follows up with guests that report a sub-optimal experience to better understand their concerns.
While we feature positive reviews on our website, all feedback is appreciated and taken into consideration when developing our products & training staff.
"My friend is usually hard to please as his tastes in Music and entertainement are very different from the majority of people and had poor experience of Vivid previously. He was absolutely ecstatic with this birthday surprise and raved about everything on the night:presentation and comfort to enjoy a great meal, the show captivated his attention and the Vivid drone Show was the icing on the cake, well done Showboat!!! What a Night with you!!"
"Awesome! See you on 2025 vivid show again!"
"Wonderful night out all round. Thoroughly enjoyed it all."
"The bar tender on the mezzanine level really made the cruise such a fun and lively experience. I am so sorry I didnt catch his name! He was so easily able to chat to each of the various demographics on the cruise and make them feel welcome. All of the staff we interacted with were friendly and hospitable. The cruise and specifically the mezzanine level gave us the opportunity to take a breath and enjoy our holiday by sitting back and relaxing. Thank you for a wonderful night!"
"Beautiful, clean and super comfortable cruise, and pleasant service bartender and all crews, highly professional and highly recommended."
"Friendly and attentive staff! Great cruise, enjoyed the Vivid show! Pleasant experience from start to finish."
"The food was excellent & the staff were absolutely amazing. My sister was sick on the cruise & without the help from your staff the trip would have been disastrous. Thank all for a wonderful cruise!"
"We thoroughly enjoyed this evening. Efficient, friendly service , lovely food & enjoyable trip. Seeing the drone s without the crowds was an added bonus. Will recommend to friends."
"We love supporting the dancers. The atmosphere is great. Bonus to see the vivid light show . We will cruise with you again !"
Vivid Sydney is the biggest festival of Lights, Music, Ideas and Food in the Southern Hemisphere, transforming our ‘Harbour City’ into a technicolour wonderland for over three weeks. Sydney Harbour takes the centre stage every year with its breathtaking light projections and 3D displays, adorning the shores! From the decks of a Vivid Sydney cruise, you can take in the brilliant Lighting of the Sails of the Opera House, rainbow beams emanating from the Sydney Tower Eye, the Harbour Bridge displays, and plenty more.
Read MoreSydney is back in a blanket of surreal large-scale art and light projections, premier musical performances, and creative ideas.
This hyped-up festival of Australia never fails to meet the expectations. The city of Sydney is illuminated in the vibrant hues filled with art, music and all the other ingredients that a festival needs. The talent showcased during the Vivid time period is second to none and can be experienced at...
Festivals are a celebration of culture and people. Even on a rough estimate, you would find a thousand festivals which are celebrated around the world today. While some festivals are celebrated during the day, some are celebrated during nights and some over a number of days or months. Here, we ha...